Thursday, October 13, 2011

What should be the top environmental priority for the next 40 years?

Experts speakers argue their cases ahead of an Earthwatch debate in London this week
Blue earth with clouds
Mission Critical is a debate hosted by Earthwatch to decide on the most important environmental priority for the next 40 years. Photograph: Ho/Reuters

Education and populationSir Crispin Tickell

India population Our society faces a rich complex of problems. Since the beginning of the industrial revolution some 250 years ago, our animal species has changed the character of the Earth's land surface, seas and atmosphere: hence the increasing use among geologists of the term Anthropocene to follow the Holocene epoch.
Of all the interconnected problems we face, perhaps the most serious is the proliferation of our own species. Our numbers rose from around one million 12,000 years ago to around one billion 250 years ago. Since then there has been an extraordinary acceleration from 2 billion in 1930 to 6 billion at the end of the century and now approaching 7 billion.
In seeking to cope with this problem, the role of education, and in particularly that of women, is critical. Where women have achieved broadly equal status with men, when there is provision for their old age, when they can use contraceptive devices, and most important when they are educated as full citizens, human fertility has dropped: in many industrial countries below replacement rate and elsewhere by a substantial margin. At the same time people are living longer, itself creating problems, and the introduction of new technologies risks increasing unemployment. More than half our species now lives in cities, well described recently as nests for a super-organism out of control. We have now to confront these problems in all their scope and complexity.

The oceans- Jo Royle

Breaking waves in the Pacific Ocean With every breath we take and drop of water we drink we are connected to the ocean. Seventy two percent of our planet is ocean. The ocean drives global weather systems, absorbs the heat generated from our addiction to burning fossil fuels and provides the main source of protein for over a quarter of the world's population.
We live on a blue planet. The ocean breathes for the planet, with most photosynthesis occurring on the sea surface more than anywhere else. The health of future generations is dependent on the health of our ocean. However, silently and out of sight, the deep blue is suffering from our take-take relationship. We are getting dangerously close to the sea reaching its capacity to act as the planet's largest carbon sink. Depletion of the oceans fisheries, toxic contamination of the sea by industrial runoff and plastic pollution and acidification pose great threats to the health of the world's population.
The oceans are clearly of critical importance in providing energy, food and economical security and drinking water. The blue planet teaches us about love, beauty, respect, sensuality and mystery. The ocean fuels our curiosity, imagination, well being and gives us a sense of clarity, meaning and purpose – the liquid planet is the greatest teacher. Would we get the same feeling of peace looking across a lifeless ocean?

Water - Daniel Yeo

A dripping tap We can all relate to water - and any traveller can tell you about bad water and poor sanitation, including the English Commonwealth Games team and even in developed countries. Having the runs may make for a few embarrassing anecdotes, but it's no joke that diarrhoea is the biggest killer of children in sub-Saharan Africa. Preventable diarrhoea associated with dirty water and poor sanitation kills more children than Aids, malaria and TB combined.
And it's not just kids - water is fundamentally a gender issue. Women and girls bear the biggest burden - walking long distances in rural areas, queuing in line for hours in urban slums.
Poor water, sanitation and hygiene undermines maternal and child health and nutrition.
Education - 443m school days are lost to water related diseases. Girls are more likely to stay in schools with separate female toilets.
These failings in human development put a cost on the economy, through lost lives, school days, work days and burden on health systems. The World Health Organisation estimates that every $1 invested in water generates $8 in wider economic benefits.
And that's just water for drinking and health - water is also an economic resource - vital for food (70% of globally available freshwater is used for agriculture) - and livelihoods. It is a critical ingredient for industry - almost every manufacturing process needs water. Finally, it's intertwined with energy – and not just through hydropower. Thermal power stations need water for cooling and for the steam needed to turn turbines.
Without water we have nothing.

Energy – Mike Mason

A cooling tower and electricity pylon at Ferrybridge power station, West Yorkshire What makes humans different from the animals is that we are the only species to harness energy from things we don't eat.
Using external energy is fundamental to being a human. And using more energy has through all history been the key to getting a better quality of life - more food, better transport, warmer (or cooler) homes and offices.
Our success as a species has led to runaway numbers of people, and runaway per capita use of energy. Multiply the two together and you hit the buffers.
Energy is the most difficult problem to deal with simply because it is the only one on the table that is intrinsic to the very concept of humanity.
Climate change driven by our urge to burn things is an existential threat - albeit a slow burning one. Thus solving the energy crisis is clearly critical to us as humans as much as energy use is critical. The race therefore is on - between our evolutionary heritage that will surely destroy us if left unconfined, and our ability to innovate our way out of the old ways, and into a new energy paradigm that is sustainable without asking us to go back to the cave - because that is the one outcome we can guarantee no population will willingly accept.

Food security - Prof Tim Lang

A child rests after collecting food rations at the Chota Lahore relief camp in Pakistan The food challenge ahead is awesome. After a 20th century which celebrated the "success" of producing more food than ever in history, we now know human activity has undermined what has been done. A fearsome new complex of difficulties must be resolved: an oil-reliant food system (fertilisers, machines, transport); an environment under stress (climate change, water and soil); biodiversity loss (the plants and life on which we rely); land use competition (food vs fuel vs biodiversity vs ecosystems support).
Our voracious consumption is part of the problem. We eat feast-day food everyday, yet to eat like the US or UK requires multiple planets.
The now dominant analysis is that we need to feed 9 billion people by 2050 (up from nearly 7bn today) on less land in a time of ecosystem stress. New technical fixes, technologies, management, controls are urged on politicians. 70% more food is needed by 2050, they cry! Fund another heave to raise production, they say, downplaying how half of all grains grown on the planet are fed to animals.
Our system is hugely wasteful. Some 30-40% of what is bought fit to eat is thrown away. Our way of eating panders to an "eat what you like" consumerist culture. Actually there is plenty of food to go around today.
We need to think not just about whether there is food but what sort of diets, too. Simply, the future requires sustainable diets fed by sustainable food supply chains. We currently have neither.
• Mission Critical: The number one environmental challenge of the next 40 years is taking place on Thursday 13 October at 7pm, at the Royal Geographical Society, London. Admission is free, but guests will be asked for a voluntary donation on the door. For tickets and further information visit www.earthwatch.org or call 01865 318 294.

World’s population to reach seven billion soon

The world’s population will reach the seven billion mark on October 31 and with the increase in population, Sri Lanka too will face a number of challenges, the United Nations Population Fund (UNFPA) said today.

UNFPA sources said Sri Lanka would have to face a number of socio-economic challenges with the increasing population such as rising unemployment, the need to increase access to information on reproductive health and an increase in educational opportunities.

They said Sri Lanka had one of the fastest ageing populations in the developing world with 10 percent of the country’s population being over 60 years of age.

The sources said that by 2025 the elderly would account for 20 percent of the country’s population with women outnumbering men.

They said adolescents and youth account for 26 percent of the country’s population and is the largest youth population in Sri Lanka’s demographic history and while Sri Lankan youth population between ages 15 to 24 is 5.6 million they lack accurate information on reproductive health and contraception.

According to the UNFPA the unemployment rate has risen from 29 percent in 1990 to 30.8 percent in 2005. The national rate of contraceptive use has also increased from 61.7 percent to 70.2 percent from 1987 to 2007. However contraceptive use has not been adequate in some areas such as Batticaloa where contraception use was 34.5 percent.

With the rising population new challenges arise and these need to be addressed, the sources said. (Olindhi Jayasundere)

Wednesday, October 12, 2011


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Tuesday, October 11, 2011

Health Minister appeals to 10,000 Lankan docs abroad



By Dilanthi Jayamanne

Health Minister Maithripala Sirisena has invited over ten thousand Sri Lankan doctors, working abroad, to return to Sri Lanka. Quoting the Health Minister, who had made the appeal when addressing a ceremony held to felicitate doctors retiring from service, the Health Ministry spokesman said yesterday that there were more than 2,500 Sri Lankan doctors serving in the United Kingdom, another 3,000 in Australia and approximately 1,500 in the United States. Doctors who had left the country for post graduate studies or due to the conflict situation that prevailed at the time had stayed back in those countries.

He said there were approximately 16,000 doctors in Sri Lanka at present but that number was inadequate to meet the demand. The Government Medical Officers’ Association too had repeatedly complained of the existing dearth of medical officers in the country.

The shortage affected the smooth running of hospital services including surgeries. There was also a grave dearth of doctors to serve in surgical wards. The requirement of doctors to man surgical wards has at times led to some operations being delayed. There were 47 health institutions in various parts of the country which were closed due to the dearth of medical officers to serve in them, the spokesman said.

The Minister had advised parents and relations of doctors who had migrated to use their influence to bring them back, he added.

Budget 2012: Govt. renews promise of salary increase, 300,000 jobs



by Zacki Jabbar


The 2012 budget to be presented in parliament on November 21, would grant salary increases and create 300,000 public sector jobs, the government claimed.

Media Minister Keheliya Rambukwella, told the weekly Cabinet press briefing in Colombo last week, that the elusive salary increase will become a reality on November 21, on which date the process of creating 300,000 employment opportunities would also be set in motion.

The Appropriation Bill which was approved by the Cabinet on Wednesday, will be submitted to parliament on November 18, he said.

Rambukwella said that the Budget Estimates for 2012 were being prepared with a view to containing the deficit at 6.2 percent of GDP, ensure economic growth was maintained at 8 percent and the rate of annual inflation at 6 to 7 percent.

Expenditure, he observed, was estimated at Rs. 2,220 billion, necessitating, an increase in Recurrent Expenditure from Rs. 1,029 billion in 2011 to Rs. 1109 billion in 2012 and Capital Expenditure from Rs.938 billion to Rs. 1,111 billion. The total revenue expected was Rs. 1,115 billion, with an increase in Public Investment from Rs.453 billion in 2011 to Rs.541 billion in 2012 being targeted, Rambukwella noted.

In preparing the Appropriation Bill, the President, in his capacity as Finance Minister and the General Treasury had consulted each line Ministry and other stakeholders, with a view to diverting resources for priority areas identified in the ‘Mahinda Chinthana’ and phased out in the Medium Term Expenditure Frame Work 2012 – 2014, he said adding that the focus would be on completing ongoing development activities, before allocating resources for new projects.

 

Monday, October 10, 2011

Emerging trends in the BPO industry



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Welcome

Welcome to the sixtieth edition of this regular column. Here in this column, we discuss a wide range of topics around Information and Communications Technology (ICT) and Business Process Outsourcing (BPO) as well as about Business, Education, Entrepreneurship, Creativity, Innovation and the Society at large.

Business Process Outsourcing (BPO)

We discussed about BPO a lot in the early stages of this column, however haven’t touched on it for a very long time. In the meantime there have been a few developments and emerging trends in the BPO sector which makes it worthwhile to refresh our minds and discussing some of the important aspects of it for our economy.

In case you’ve forgotten what outsourcing is all about, outsourcing is to contract out an organisation’s operations to a third party. If Business Processes such as customer service (call centre) activities, financial accounting, ICT support, administration and other organisational functions are outsourced, then it is termed BPO.

When you outsource work to a specialised third party, generally the cost is lower and the quality of work done is better. On the other hand, if the work is outsourced from a country like USA or UK to developing countries like India or Sri Lanka, then there could be significant cost savings for them as we could provide those services for much less than what they themselves are capable of. That is the basis of the BPO industry.

Given the significant involvement of ICT in providing various types of outsourcing services, sometimes this sector is also called Information Technology Enabled Services (ITES). If Business Processes are to be outsourced, they have to be easily transferable between different locations. You should note that we are talking about business processes here and not outsourcing of manufacturing activities. In today’s world, most of these "Business" work actually happen in "Soft" forms, in other words they are done using computers and ICT. Therefore, generally the vast majority of the BPO industry can be recognised as Information Technology Enabled Services (ITES).

Typically, these functions tend to be non-core for organisations. For example, if a company is in the banking sector, technical support for its staff or accounting activities are non-core to its main business. So, they can be outsourced while the company concentrates on its core business.

Sri Lankan Context

There are about 15,000 people working in the BPO industry. IT and BPO collectively is the fifth highest foreign revenue income source for Sri Lanka, and that speaks for its vitality. The financial and accounting services outsourcing sector has had a significant growth in Sri Lanka. Colombo now has the world’s largest pool of UK qualified English speaking accounting professionals outside the UK itself. Many global companies have chosen to set up their niche centres that expertise a certain area in Sri Lanka.

Data Entry/Processing and Administration

One thing I wanted to discuss in detail today is the data entry, data processing and administration related BPO work.

Many businesses need data entered into systems or converted from hard copies to soft versions. This could be a result of a wide range of needs and could be done in various ways. An example could be entering a customer’s personal details that are on a hard copy paper into computer systems, so that better analysis can be done on that data.

Some more examples are as follows:

= Data entry from hard copies and Image files into various computer (soft) formats

= Business data entry such as sales, purchases and human resources

= Data entry for electronic books and websites

= Receipt and bill details entry into spreadsheets and/or computer systems

= Data entry into product catalogues

= Data entry into various mailing lists

= Converting data from one format to other formats based on client needs (e.g.: From Microsoft Word to HTML format)

= Insurance Processing - When clients submit insurance claims to insurance companies, in most cases, the processing of those requests can be standardised and outsourced. Such processing takes place based on set criteria; therefore there shouldn’t be much trouble in sending it off to a more cost effective location.

= Form Processing Services - Just like the Insurance claims processing previously discussed, many other types of forms processing work can be outsourced as well. It can be as simple as processing Credit Card application forms. Other aspects could be medical forms processing, medical billing services, online form processing and payroll processing etc.

= Some of the above work can be termed back office work (as you don’t have to do them in the front office that interfaces with customers) and also administration related business processes.

These areas do not take as much skill as financial accounting or customer service (Call Centres) BPOs. Additionally, set up costs are much lower. All you need is a few computers and a solid internet connection. So, this is an area that has spread across India even into rural areas. Many people have made a good living around this industry. Basically people from all around the country sit in front of computers and do data related work for foreign clients.

Benefits are clear. People get jobs in their home towns, the country earns foreign revenue and the computer literacy spreads.

Rural BPOs

It’s been a few years since Businessworld India published a feature on Rural BPO, writing about a company called Lason. Lason had set up its first rural BPO unit in Kizhanur village, 50 km from Chennai. The company’s efforts were arguably one of the first Rural BPO experiments in the country. It is also said that there are about 200-odd BPOs (mostly run by NGOs) in India serving the rural purpose. Also, a Bangalore-based NextWealth Entrepreneurs has set up a rural BPO model in Mallasamudram that employs 200 people while providing three types of services to overseas customers. The services provided include online math tutoring, creating PowerPoint-based content to school students and writing articles on math topics.

A recent press release reported that Wipro BPO announced the inauguration of its first rural BPO centre at Manjakkudi Village in Tamil Nadu. Wipro Technologies is the global information technology, consulting and outsourcing business of Wipro Limited. The Manjakkudi centre has a capacity of 120 seats, and will open with a 50 seat pilot project for an international client in the retail sector. Wipro plans to expand its rural BPO operations to 500 seats by March 2013, in Tamil Nadu and to replicate this BPO model across other states in India, in the near future. M R. Rajgopal, of the Wipro Manjakkudi BPO centre explained: "In the past, professional jobs like these were only available in the cities, which meant leaving the community. We aspire to make this centre one of the best respected Rural BPO centres in India to show just how much rural communities like ours can contribute to our country."

Ravi Machani is the Director of IndiVillage, and started his rural BPO initiative in 2009 in an effort to generate jobs for educated youth in his village. He says that rural BPOs are here to stay. As the urban BPOs move to handle more specialized knowledge services, the bulk data processing jobs are flowing into the rural BPOs. Rural BPOs are also allowing educated people in villages to earn a decent living without leaving their homes. They are bringing prosperity of sorts to villages. Rural BPOs are also bridging the digital divide and helping village youth, especially young women, become financially stable.

You might wonder the prerequisites for a rural BPO. Ravi Machani mentions following:

"There are four to five key points one needs to look into when setting up a rural BPO. First, the location should not be very far from the nearest city, at the most it should only be a four- to five-hour drive. The connecting road should be reasonably good since most clients like to visit rural set-ups. The place should have good Internet infrastructure. It should also be ensured that the village is near some good educational institutions so that a certain quality of manpower can be sourced easily. Finally, the political bent of the village and the personalities of the people of the village should be taken into account so that you as a company can gain the trust of the families and they do not mind sending their boys and girls to work for you."

Sri Lanka

This is something we can do in Sri Lanka too. I hope the above details from India would help in that. Nanasalas, telecentres as well as other basic ICT infrastructure can be utilised and utilised better. In addition, people who have their own premises could do a small investment to purchase a few computers and an internet connection to run a data related BPO operation. Already, there are small operations in the outskirts of Colombo as well as regional areas. For example, I have come to know of BPO operations in Mahavilachchiya, Galle, Kandy as well as in areas such as Gampaha and Piliyandala. However, it’s still only a handful of operations.

Hopefully we will have more in the coming years.

Events

If you have an event or a group that you would like me to talk to, I can see if I can make some time for such activities. I am happy to speak to groups about the ICT/BPO sector, youth leadership, business, careers, communication skills, soft skills and entrepreneurship. I always take pleasure from such activities.

If you have any feedback, please drop a note to yva@lankabpoacademy.lk

See you next week!

Sunday, October 9, 2011

Doctor attacked with cardboard ‘rod’, left traumatized; fellow doctors protest



 

By Gayan Kumara Weerasingha

The police is yet to arrest a single suspect in connection with the attack on the Secretary of the Sri Lanka Medical Board (SLMB), Specialist Dr. N. J. Nonis. This comes in the wake of the mystery surrounding the incident. Dr. N. J. Nonis was attacked on October 4 at around 6.45 pm when he was on his way home after having ended his day’s work at the SLMB in Colombo. According to Police Media Spokesman SSP Maxi Proctor, Dr. Nonis had been attacked in front of his residence at Jacob Mendis Avenue, Idama, Moratuwa. Sneak attack
SSP Proctor said that when Dr. Nonis was about to get out of his vehicle two persons had arrived in a motorcycle. Whilst one had inquired from him about an address, the other person had attacked the doctor with a rod. Though Dr. Nonis had not suffered any physical injuries, the attack is said to have left him traumatized.
The police was able to locate the owner of the motorcycle on that very day, the doctor having clearly remembered the license plate number, in Kaludewala, Panadura. The suspect was later produced before the Moratuwa magistrate who ordered him remanded until October 10.
According to the police, the ‘rod’ used in the attack had been made out of cardboard, and they believe that the attackers may have not wanted to physically harm the doctor after all, but merely to threaten him.
The Government Medical Officers Association (GMOA) staged a strike on October 5, protesting the attack but called it off when they were informed that a suspected had been apprehended. Dr. Upul Gunasekera of the GMOA told LAKBIMAnEWS that if more doctors are attacked in the coming weeks, they           would resort to strike action country wide, without giving prior notice.
Dr. Gunasekera added that the GMOA considers the attack directed at Dr. Nonis as a personal threat levelled at all doctors in the country, and that it would also be an impediment for doctors in their efforts to provide a comprehensive service to patients in the country. Following talks held with Minister of Health Maithripala Sirisena, the GMOA and the SLMB have been assured of top level security for all their members and their families, he stated.

Security measures

Dr. Gunasekera said that Minister Sirisena had specifically requested IGP N.K. Illangakoon to assign DIGs to provide security to GMOA and SLMB members. He added that while they were truly sorry about the hardships caused to the patients by  their strike, it was the only means of protest they  could resort  to. Dr. Wandika Epitakaduwa speaking to LAKBIMAnEWS said that the attack on Dr. N.J. Nonis was the result of a concerted effort by a certain group to silence doctors of the SLMB and the GMOA.